Documentation

Welcome to the ACN Agency documentation. This guide covers everything you need to know about working with us.

Getting Started

Thank you for choosing ACN Agency as your digital partner. This documentation will help you understand our process, standards, and how we collaborate to deliver exceptional results.

Your First Steps

Once you've signed the project agreement and made the initial deposit, here's what happens:

1. You'll receive a welcome email with access to our project management portal
2. We'll schedule a kickoff call to align on goals and timeline
3. Our team will begin discovery and research phase
4. You'll see the first deliverables within 1-2 weeks

Communication Channels

We use a combination of tools to keep communication clear and efficient:

• Slack: For day-to-day communication and quick questions
• Notion: For project documentation and knowledge base
• Figma: For design collaboration and feedback
• GitHub: For code repositories and version control
• Email: For formal communications and deliverables

Project Setup

Every project follows a structured setup process to ensure smooth collaboration from day one.

Access Requirements

Depending on your project scope, we may need access to:

• Domain registrar / DNS management
• Web hosting or cloud infrastructure
• Content Management System admin access
• Analytics accounts (Google Analytics, etc.)
• Brand assets (logos, fonts, guidelines)
• Social media account access (if needed)

Brand Assets

Please provide us with:

• Logo files (SVG, PNG, AI/EPS formats)
• Brand guidelines document (if available)
• Color codes (HEX, RGB, CMYK)
• Typography assets (font files)
• Existing marketing materials

Design Standards

At ACN Agency, we maintain high design standards to ensure consistency and quality across all deliverables.

File Formats

We deliver design files in the following formats:

• Figma: Primary design files with interactive components
• PDF: For stakeholder review and printing
• PNG/JPG: For web preview and presentations
• SVG: For vector graphics and icons
• Assets: Exported assets for development handoff

Responsive Breakpoints

All web designs include the following responsive breakpoints:

Desktop:  1440px and above
Laptop:   1024px - 1439px
Tablet:   768px - 1023px
Mobile:   Below 768px

Development Guidelines

Our development process follows industry best practices to deliver robust, maintainable, and scalable solutions.

Technology Stack

We work with modern technologies selected based on project requirements:

• Frontend: React, Next.js, Vue.js, HTML5/CSS3/JavaScript
• Backend: Node.js, Python, PHP, Ruby on Rails
• Mobile: React Native, Flutter, Swift, Kotlin
• CMS: WordPress, Webflow, Sanity, Contentful
• Database: PostgreSQL, MongoDB, Firebase, Supabase

Code Standards

All code follows our quality standards:

• Semantic HTML and accessible markup (WCAG 2.1 AA)
• CSS methodology: BEM or CSS Modules
• ES6+ JavaScript with TypeScript for large projects
• Automated testing (unit, integration, E2E)
• Code review before every merge
• Comprehensive documentation

Deployment

We follow a structured deployment process to ensure zero downtime and smooth launches.

Environments

Projects typically use three environments:

• Development: dev.yourdomain.com - Active development
• Staging: staging.yourdomain.com - Testing and approval
• Production: yourdomain.com - Live environment

Launch Checklist

Before going live, we verify:

• All pages and features tested across browsers
• SSL certificates installed and working
• SEO elements configured (meta tags, sitemap, robots.txt)
• Analytics and tracking codes installed
• Backup systems in place
• Performance optimized (load time under 3 seconds)

Support

Our relationship doesn't end at launch. We provide ongoing support to ensure your digital presence continues to perform.

Support Packages

We offer flexible support tiers:

• Basic: Email support, 5 hours/month, bug fixes
• Standard: Email + Slack, 15 hours/month, minor updates
• Premium: Dedicated support, 40 hours/month, feature development

Contact Support

For support requests, please email support@acn-agency.com or reach out via your dedicated Slack channel.