Documentation

Resources, guides, and technical documentation to help you make the most of our partnership.

Getting Started

Project Onboarding Guide

Everything you need to know about starting a project with ACN Agency. Timeline, expectations, and deliverables explained.

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Communication Protocols

Learn about our communication channels, response times, and how to get the fastest support when you need it.

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Brand Questionnaire

Complete this questionnaire to help us understand your brand voice, target audience, and business objectives.

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Technical Requirements

Hosting requirements, platform specifications, and technical dependencies for web and mobile projects.

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Our Process

Discovery Phase

Our discovery process involves research, stakeholder interviews, competitive analysis, and opportunity mapping to ensure alignment before we begin.

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Design Phase

From wireframes to high-fidelity prototypes, our design phase focuses on user experience, accessibility, and brand consistency.

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Development Phase

Agile development with sprint planning, code reviews, and continuous integration. We build for scale, security, and performance.

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Technical Resources

API Documentation

For clients with custom integration needs. RESTful API endpoints, authentication methods, rate limits, and example code.

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CMS User Guide

Step-by-step instructions for managing your website content, media library, user permissions, and publishing workflows.

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Analytics Setup

Google Analytics 4 configuration, custom event tracking, goal setup, and reporting best practices for data-driven decision making.

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SEO Checklist

On-page SEO requirements, meta tag guidelines, structured data implementation, and performance optimization tips.

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Security Protocols

SSL configuration, data encryption standards, backup procedures, and incident response guidelines for enterprise clients.

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Maintenance Plans

Available maintenance tiers, SLA details, support escalation paths, and optional add-on services for ongoing optimization.

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Frequently Asked Questions

How long does a typical project take?

Project timelines vary based on scope. A landing page takes 4-6 weeks, while a full web application may take 3-6 months. We'll provide detailed timelines during discovery.

What payment methods do you accept?

We accept bank transfers, wire transfers, and major credit cards. For enterprise clients, we also offer invoicing with net-30 terms.

Do you offer ongoing support?

Yes! All projects include post-launch support. We also offer various maintenance plans for clients needing ongoing updates and optimization.

Can you work with existing codebases?

Absolutely. Our technical consulting services include code audits, legacy modernization, and integration with existing systems and platforms.